What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 7-14 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@jmpkidz.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged and a replacement item is not available. We give you 30 days to send it back to us for an exchange or full refund if we do not have the replacement item in stock. You must ship the item(s) back and once we have received and inspected the product, we will send you the replacement item right away. A shipping label will be emailed to you for your convenience. 

Please note: If you your package is on the way, you must wait for it to arrive and return it before the exchange can be made.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a exchanges and refunds.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@jmpkidz.com.If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@jmpkidz.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

What is JMP Kidz return policy?

Please visit our Refund policy page. 

How can I contact JMP Kidz support?

We always look forward to hearing from you. Please contact us:

• Via live chat
• Via e-mail at support@jmpkidz.com